By MATTHEW HOLT<\/p>\n
For those of you waiting for the Labcorp<\/a>, Blue Shield of California<\/a>, Brown & Toland Physicians<\/a> Physicians update, the ball has been moved a couple of years\u00a0down the field.<\/p>\n If you want to catch up here is part 1<\/a>, part 2<\/a> and part 3<\/a>)<\/p>\n You\u2019ll recall we left it with a mystery $34.94 bill which didn\u2019t\u00a0either fit the official $50 copay amount I have, nor the $0 patient responsibility\u00a0in my EOB. I got a call from Rhia Fleming, an experienced customer rep at Labcorp, on whose virtual desk this has been dumped.\u00a0We had a lovely conversation in which we agreed that the co-pay should either have been $50 or $0 but that it\u2019s possible that the co-pay is the lower of $50 or the amount Labcorp was trying to collect.<\/p>\n She had previously called the Blue Shield of California provider line to try to figure this out. Blue Shield had indeed kicked this claim from Labcorp to Brown and Toland the IPA I am assigned to in the HMO product I bought. The charges\u00a0from Labcorp were $322.28 and the response from B&T was that the contractual price (i.e. what they agreed to pay Labcorp for those tests) was $34.94, hence the \u201cadjustment\u201d of $287.34. However in Labcorp\u2019s system the algorithm interpreted B&T\u2019s response as saying 1) the agreed payment is the $34.94 according to the contract and 2) they were not going to pay so the patient owes the difference. When Rhia Fleming asked Blue Shield\u2019s rep why the patient owed payment on this, the Blue Shield rep said that the procedure code and diagnosis\u00a0code from my PCP (One Medical) did not count as preventative care. In other words Labcorp has not got paid at all for running these tests so far, because they are according to B&T \u201cnot preventative\u201d. Although IMHO, CMS says that they are. And of course as it says my copay is $0 I\u2019m interpreting\u00a0Blue Shield of California\u2019s\u00a0EOB as saying that to me!<\/p>\n Hence Labcorp\u00a0generated the bill for the $34.94 and sent it to me. Which started this whole telenovela.<\/p>\n BTW Rhia\u2019s conclusion was that as none of the tests were \u201cpreventative,\u201d\u00a0Labcorp billed me the $34.94 as that was the total it was contractually owed rather than the $50 copay I am supposed to pay for lab work. I actually\u00a0checked back in my Labcorp account and found that last year I did in fact pay $50\u00a0so perhaps last year I had different tests or somehow they have changed the algorithm. I checked the EOB for that 2024 bill and the total charge was $445.20 of which Blue Shield paid $28.07. No I couldn\u2019t\u00a0find the Labcorp bill on their system, presumably because I have paid it! Given that I paid $50 for services from Labcorp on that date (yes, it took me 7 months to pay up!)(, it\u2019s likely that the agreed payment was $78.07 ($50+$28.07)\u00a0of which I unthinkingly paid the $50 copay. And yes that should have been preventative too. (Perhaps I should ask for that $50 back!!)<\/p>\n Then, I had another thought.<\/p>\n It turns out that the lab results this year generated a further concern in my doctor\u2019s mind. (Bear in mind I had the lab tests before the office visit so that we could discuss the results). It seems that my iron levels were a little low, so while I was in the doctor\u2019s office he ordered some more tests specifically about that. As One Medical has techs on site they drew my blood then and there and shipped it to Labcorp.<\/p>\n According to my EOB, Labcorp\u2019s charge for those new tests was $60.79 of which Blue Shield or rather Brown and Toland again paid $0 and created an EOB which again said my patient responsibility was $0. I asked Rhia to check that bill in her system and it turns out that I do NOT owe Labcorp anything on that set of tests. Maybe they were coded as preventative? I tried to find the bill on my patient\u00a0portal at Labcorp\u00a0but because I don\u2019t\u00a0owe anything I haven\u2019t\u00a0been sent an invoice and without an invoice number you cannot check the bill!<\/p>\n When Rhia ended the call with me, her next move was going to enquire of Blue Shield and Brown and Toland what the reason was for me owing $0 on that bill!\u00a0<\/p>\n Meanwhile I await the\u00a0result of the official Blue Shield investigation with interest. Of course\u00a0this might just have come down to Amazon One Medical coding the tests incorrectly. But it\u2019s all fun and games if you have unlimited patience in American health care.<\/p>\n And of course, this still isn\u2019t over!<\/p>","protected":false},"excerpt":{"rendered":" By MATTHEW HOLT For those of you waiting for the Labcorp, Blue Shield of California, Brown & Toland Physicians Physicians update, the ball has been moved a couple of years\u00a0down the field. If you want to catch up here is part 1, part 2 and part 3) You\u2019ll recall we left it with a mystery…<\/p>\n","protected":false},"author":0,"featured_media":7866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-7867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"_links":{"self":[{"href":"https:\/\/medical-article.com\/index.php?rest_route=\/wp\/v2\/posts\/7867"}],"collection":[{"href":"https:\/\/medical-article.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medical-article.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/medical-article.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7867"}],"version-history":[{"count":0,"href":"https:\/\/medical-article.com\/index.php?rest_route=\/wp\/v2\/posts\/7867\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/medical-article.com\/index.php?rest_route=\/wp\/v2\/media\/7866"}],"wp:attachment":[{"href":"https:\/\/medical-article.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7867"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medical-article.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7867"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medical-article.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}