How patient self-service improves patient access

Self-service patient access is a growing trend that’s here to stay. Tech-savvy patients want to see their doctor faster and don’t want to jump through complicated hoops to schedule an appointment, complete their registration paperwork or pay their medical bills. Opening the digital front door must be a priority for providers who want to keep…

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Health Care AI, Intended To Save Money, Turns Out To Require a Lot of Expensive Humans

Preparing cancer patients for difficult decisions is an oncologist’s job. They don’t always remember to do it, however. At the University of Pennsylvania Health System, doctors are nudged to talk about a patient’s treatment and end-of-life preferences by an artificially intelligent algorithm that predicts the chances of death. But it’s far from being a set-it-and-forget-it…

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