Insurance eligibility checks: how automation reduces denials and delays

Patients expect clear information about their insurance coverage when they visit their healthcare provider, but too many leave feeling confused and financially underprepared. Experian Health’s State of Patient Access 2024 survey reveals that 56% of patients struggle to make sense of their insurance coverage without provider assistance, while 61% say improving coverage explanations is the…

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Understanding Racial and Ethnic Identity in Federal Data and Impacts for Health Disparities

How race, ethnicity, and nationality have been defined and measured has important implications for health disparities, affecting who can access health, social, and economic resources. While narrow and inconsistent race and ethnicity categories have obscured inequities and limited the ability to address the diverse needs of different populations, data on race and ethnicity have also…

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Who are the Direct Care Workers Providing Long-Term Services and Supports (LTSS)?

This analysis uses the 2022 American Community Survey to provide an overview of demographic characteristics, wages, and health insurance coverage of direct care workers, which include home health aides, personal care aides, nursing assistants, licensed practical nurses (LPNs), and registered nurses (RNs). his analysis looks both broadly at the direct care workforce as well as…

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Understanding healthcare claim denials: reasons & solutions

Experian Health’s State of Claims 2024 report reveals a worrying trend in healthcare claim denials, with nearly three-quarters of survey respondents reporting a rise. Around four in ten say claims are denied 10% of the time, with one in ten seeing denial rates above 15%. Denials at this scale, driven by various claim denial reasons,…

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