AI voice agents can improve call center customer service – here are some things to consider when exploring options. The post Empathy Meets Efficiency: How AI is Transforming Medicare Call Centers appeared first on MedCity News.
A bankruptcy judge blocked an attempt by a nursing home chain’s primary investor to shield himself from settlement payments and liability in lawsuits alleging hundreds of patient injuries and deaths, encouraging those pursuing millions in damages. Genesis HealthCare, once the nation’s largest nursing home chain, filed for Chapter 11 reorganization bankruptcy in July with a…
Lawmakers in several states are working to expand medical debt protections for patients, even after the Trump administration reversed course and told states they don’t have authority to take action on credit reporting. In Alaska and Michigan, legislators are nonetheless advancing bills to keep medical debt off consumer credit reports. The attorneys general of California…
PHILADELPHIA — Leon Harris, 35, is intimately familiar with the devastation guns can inflict. Robbers shot him in the back nearly two decades ago, leaving him paralyzed from the chest down. The bullet remains lodged in his spine. “When you get shot,” he said, “you stop thinking about the future.” He is anchored by his…
Six days after a senior FDA official sent a sweeping internal email claiming that covid vaccines had caused the deaths of “at least 10 children,” 12 former FDA commissioners released an extraordinary warning in the Dec. 3 issue of the New England Journal of Medicine. They wrote that the claims and policy changes in the…
Maxwell Kruzic said he was in such “crippling” stomach pain on Oct. 5, 2023, that he had to pull off the road twice as he drove himself to the emergency room at Mercy Regional Medical Center in Durango, Colorado. “It was the worst pain of my life,” he said. Kruzic was seen immediately because hospital…
PHILADELPHIA — Leon Harris, de 35 años, conoce por experiencia personal la devastación que puede causar un arma. Hace casi dos décadas, unos ladrones le dispararon por la espalda, dejándolo paralizado del pecho hacia abajo. La bala aún permanece alojada en su columna. “Cuando te disparan, dejas de pensar en el futuro”, dijo. Su esposa,…
By DAVID SHAYWITZ Agency — the conviction I can shape my future — is a vital driver of human health and human potential. It is also the factor overlooked by most digital health platforms. University of Pennsylvania psychologist Martin Seligman, who has spent decades studying this, says agency boils down to the belief “I can make a…
By MATTHEW HOLT I know you all care, so I am giving a 6th update on the telenovela about my Labcorp bill for $34.95. The very TL:DR summary of where we are so far is that in May 2025 I had a lab test to go with the free preventative visit that the ACA guarantees,…