The Front Door of Healthcare Isn’t What You Think: How the Patient Payment Experience Defines Loyalty

When paying for care becomes a source of frustration, patients feel the pain. When the process feels easier elsewhere, they’re more likely to look for a new provider. Getting these processes right isn’t just about convenience, it’s about preserving trust and strengthening long-term relationships with patients. The post The Front Door of Healthcare Isn’t What…

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Medicaid’s Home Care Support for Family Caregivers in 2025

Medicaid home care programs offer various supports to family caregivers such as paid caregiving, self-directed services, respite care, and caregiver training. This issue brief describes the availability of self-directed services and supports for family caregivers in Medicaid home care in 2025, before most provisions in the reconciliation law take effect.

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Healthcare’s Next Workforce Shift: Making AI ‘Hireable’

Agentic AI is emerging as “hireable” digital labor in healthcare, according to Nvidia’s Kimberly Powell. She argued that once health system leaders stop viewing AI as software and start treating it as a workforce asset, the technology could rapidly reduce burnout and expand access to care. The post Healthcare’s Next Workforce Shift: Making AI ‘Hireable’…

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