Social Security Praises Its New Chatbot. Ex-Officials Say It Was Tested But Shelved Under Biden.

John McGing couldn’t reach a human. That might be business-as-usual in this economy, but it wasn’t business; he had called the Social Security Administration, where the questions often aren’t generic and the callers tend to be older, disabled, or otherwise vulnerable Americans. McGing, calling on behalf of his son, had an in-the-weeds question: how to…

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Healthcare Benefit Trends Report: Managers Shift to More Independent Navigation, Embrace GLP-1 Drugs with Restrictions

[Sponsored] The 2025 Benefits Sentiment Index, a survey of 120 benefit consultants to self-insured employers, focuses on healthcare navigation, GLP-1 drug coverage and AI trends for healthcare benefits. The post Healthcare Benefit Trends Report: Managers Shift to More Independent Navigation, Embrace GLP-1 Drugs with Restrictions appeared first on MedCity News.

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