How patient self-service improves patient access

Self-service patient access is a growing trend that’s here to stay. Tech-savvy patients want to see their doctor faster and don’t want to jump through complicated hoops to schedule an appointment, complete their registration paperwork or pay their medical bills. Opening the digital front door must be a priority for providers who want to keep…

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How Mass General Brigham Decides Which AI Tools Are Worth Scaling

Mass General Brigham evaluates AI tools by carefully monitoring real-world performance before scaling them system-wide. At HIMSS earlier this month, Rebecca Mishuris, the health system’s chief health information officer and vice president of digital, explained what this process looks like. The post How Mass General Brigham Decides Which AI Tools Are Worth Scaling appeared first…

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