Turning Operational Efficiency Into Brand Equity

Providers like to think they built their brand in the exam room, in the skill of surgeons or the bedside manner of nurses. And that’s definitely part of it. But your brand is also being built (or destroyed) in the billing office, on the prior-auth line, and the moment patients open their statements. The post…

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From FOMO to FOMU: A Framework for Getting AI Right

Healthcare is a highly regulated industry, and any use of AI within it is dealing with the most sensitive data. In order to ensure you’re not putting you, your company or patients at risk, consider an evaluation framework for any AI tool that considers these three things. The post From FOMO to FOMU: A Framework…

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Medicaid Work Requirements: Current Waiver and Legislative Activity

With Donald Trump returning to the presidency and Republican control of the Senate and House, work requirements are likely to be back on the agenda—through federal legislation or Medicaid waivers. This issue brief highlights the history of Medicaid work requirements, describes recent state activity to advance work requirement policies, and recaps the landscape of work…

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